Sylvia Avila, AI Adoption Partner and Corporate Trainer tells us why AI adoption is so hard to get right, even for people who work with it every day. She walks through a framework she uses with clients that, she says, shifts AI from a one-off prompt tool into an actual thinking partner.

We also get into a practical use case: AI for language translation, a natural fit for a market as multilingual as Malaysia, and the specific pitfalls when AI translates content without proper oversight.