BFM 89.9
The Business Station
Cautious Consumers and The New Rules of Value
31 mins·11:00, 21 Apr 2026
Cautious Consumers and The New Rules of Value
31 mins
·
11:00, 21 Apr 2026
·
Recommended
54 mins
31 mins
46 mins
Guest: Cynthia Su, Strategic Growth Director, Numerator Malaysia, Ang Swee Teng, Account Director, Numerator Malaysia
Are Malaysian consumers really cutting back, or just spending differently? As subsidy shifts and cost pressures reshape behaviour, brands risk misreading what “value” now means. Cynthia Su and Ang Swee Teng from Numerator Malaysia break down what’s actually driving sentiment on the ground. From shifting channels to changing expectations, we unpack why “cautious optimism” could be the most misunderstood signal in 2026.
We learn:
The “Cautiously Optimistic” Consumer: Why shoppers aren’t pulling back completely but are becoming far more deliberate in how they spend.
The Subsidy Illusion: Are policy changes actually driving growth, or just pulling future spending forward?
The Trade-Off Economy: How households are quietly reallocating budgets and what that means for your category.
Channel Power Shifts: Why mini markets and supermarkets are winning, and what that signals about convenience vs value.
The Value Reset: Why it’s no longer about the cheapest price and how brands must rethink “reason to believe.”
Presenter: Roshan Kanesan
Producer: Carol Wong
shopper insightsconsumer behaviourfmcgretail strategypricing strategyeconomic policymarketing strategy
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